An order is only confirmed upon full payment. Verbal or message-based reservations without payment do not hold stock or delivery slots. BLOOM.CO reserves the right to cancel unconfirmed orders without notice.

CANCELLATIONS

• Cancellations must be made at least 6 hours before the scheduled delivery or pickup time

• Cancellations within 6 hours: no refund — preparation will have begun and materials are committed

• Event or bulk orders: cancellation must be made 72 hours in advance; within 72 hours, the deposit is forfeited

STANDARD CANCEL WINDOW

6 hours prior

Event orders

72 hours prior

MODIFICATIONS

Order changes (size, flowers, timing) are accepted only if requested 4+ hours before preparation begins. Modifications are subject to availability and cannot be guaranteed. Once preparation starts, no changes are possible.

BLOOM.CO will not process refunds for cancellations made inside the required window, regardless of the reason provided.